National Commission for Health Education Credentialing, Inc.
1541 Alta Drive, Suite 303 Whitehall, PA 18052-5642
Phone: (484) 223-0770 (484) 223-0770
Toll-Free: (888) 624-3248
Fax: (800) 813-0727
http://www.nchec.org
For questions about Renewal / General Information / Log-In / Account Issues
Administrative Coordinator
Mimi Byelick
Phone: Extension 18
Email: admin@nchec.org or mbyelick@nchec.org
Executive Director
Vacant
Deputy Executive Director
Melissa Opp, MPH, MCHES®
Phone: Extension 11
Email: mopp@nchec.org
For MCHES® Exam Inquiries/Special Projects
Credentialing Project Specialist
Vacant
For questions about CHES® Exam / CHES® Exam Applications / Eligibility
Exam Coordinator / Office Manager
Tanya Cole
Phone: Extension 12
Email: tcole@nchec.org
For questions about Accounts Payable
Financial Coordinator
Lisa Petrone
Phone: Extension 15
Email: lpetrone@nchec.org
For questions about Provider / Continuing Education / Recertification / Change of Status / Credential Verification
Continuing Education Coordinator
Kaitlyn Matthews, MPH, CHES®
Phone: Extension 14
Email: cecoordinator@nchec.org
For questions about Communications / NCHEC Online/ Social Media / Website / Bulletins/ Newsletters / Job Postings
COMMUNICATIONS SPECIALIST
Misozi Houston, MPH, CHES®
Phone: Extension 10
Email: mhouston@nchec.org
Third-Party Inquiries: Employers/Individuals
To verify certification status for employment purposes for specific individuals please contact the Administrative Coordinator.
NCHEC COMPLAINT POLICY
The National Commission for Health Education Credentialing (NCHEC) will accept and process complaints from Certified Health Education Specialists (CHES®)/Master Certified Health Education Specialists (MCHES®) and the general public in accordance with the Complaint Policy. NCHEC staff will work with individuals to resolve all complaints. Unresolved complaints following the initial attempt should be forwarded to:
NCHEC Executive Director
BY MAIL:
National Commission for Health Education Credentialing, Inc.
1541 Alta Drive, Suite 303 Whitehall, PA 18052-5642
After receiving the complaint, NCHEC shall acknowledge it within five working days.
NCHEC shall notify the complainant in writing of the outcome of the investigation within 30 working days. Extended time may be needed to resolve a complaint, and, if so, the complainant will be notified of the expected resolution date. A complainant who is not satisfied with the response may request reconsideration of the complaint as described below.
UNRESOLVED COMPLAINT:
The complainant may submit a reconsideration request of any decision in writing, stating the grounds for the appeal. The correspondence should be received by NCHEC within 30 days of NCHEC’s letter with details of the initial decision/resolution. It should be addressed to:
Executive Director
1541 Alta Drive, Suite 303 Whitehall, PA 18052-5642