National Commission for Health Education Credentialing, Inc.
1541 Alta Drive, Suite 303 Whitehall, PA 18052-5642
Phone: (484) 223-0770 (484) 223-0770
Toll-Free: (888) 624-3248
Fax: (800) 813-0727
http://www.nchec.org
For questions about Renewal / General Information / Log-In / Account Issues
Administrative Coordinator
Mimi Byelick
Phone: Extension 18
Email: admin@nchec.org or mbyelick@nchec.org
Executive Director
Linda Lysoby, MS, MCHES®, CAE
Phone: Extension 13
Email: llysoby@nchec.org
Deputy Executive Director
Melissa Opp, MPH, MCHES®
Phone: Extension 11
Email: mopp@nchec.org
For MCHES® Exam Inquiries/Special Projects
Credentialing Project Specialist
Cynthia S. Kusorgbor-Narh, MPH, MCHES®
Phone: Extension 16
Email: cnarh@nchec.org
For questions about CHES® Exam / CHES® Exam Applications / Eligibility
Exam Coordinator / Office Manager
Tanya Cole
Phone: Extension 12
Email: tcole@nchec.org
For questions about Accounts Payable
Financial Coordinator
Lisa Petrone
Phone: Extension 15
Email: lpetrone@nchec.org
For questions about Provider / Continuing Education / Recertification / Change of Status / Credential Verification
Continuing Education Coordinator
Melissa Schmell
Phone: Extension 14
Email: mschmell@nchec.org
For questions about Communications / Social Media / Website / Newsletters / Job Postings
COMMUNICATIONS SPECIALIST
Phone: Extension 10
Email:
Third Party Inquiries: Employers/Individuals
To verify certification status for employment purposes for specific individuals please contact the Administrative Coordinator.
NCHEC COMPLAINT POLICY
The National Commission for Health Education Credentialing (NCHEC) will accept and process complaints from Certified Health Education Specialist (CHES®)/Master Certified Health Education Specialist (MCHES®) and the general public in accordance with the Complaint Policy. NCHEC staff will work with individuals to resolve all complaints. Unresolved complaints following the initial attempt should be forwarded to:
NCHEC Executive Director
BY MAIL:
National Commission for Health Education Credentialing, Inc.
1541 Alta Drive, Suite 303 Whitehall, PA 18052-5642
E-MAIL
llysoby@nchec.org
After receiving the complaint, NCHEC shall acknowledge within 5 working days.
NCHEC shall notify complainant in writing of the outcome of the investigation within 30 working days. Extended time may be needed to resolve a complaint, and, if so, the complainant will be notified of expected resolution date. A complainant who is not satisfied with the response may request reconsideration of the complaint as described below.
UNRESOLVED COMPLAINT:
The complainant may submit a reconsideration request of any decision in writing, stating the grounds for the appeal. The correspondence should be received by NCHEC within 30 days of NCHEC’s letter with details of initial decision/resolution. It should be addressed to:
Executive Director
1541 Alta Drive, Suite 303 Whitehall, PA 18052-5642
E-MAIL
llysoby@nchec.org