Due to the circumstances and testing difficulties surrounding the COVID-19 pandemic, NCHEC has received temporary permission by our accrediting body NCCA to make available to our candidates Live Remote Proctoring (LRP) as a testing option. This will include the spring exam cycle 2020 (June 1 - 30, 2020), and the fall exam cycle 2020 (October 15 - November 3, 2020).
Live Remote Proctoring Overview
Live Remote Proctoring through Prometric's remote assessment platform, known as ProProctor, gives candidates 24/7 access, allowing them to test from home with an internet enabled location, where they must provide a computer with a camera, microphone, and an internet connection. It is an easy to use platform, and allows the same standard security procedures as implemented in Prometric's global test center network. ProProctor is both Windows and MacOS compatible. ProProctor includes:
- 100% live-monitoring
- Comprehensive 360 degree environmental readiness checks
- Live security agents
- Proactive protocols (i.e. device checks)
CLICK HERE to review the ProProctor User Guide to learn more about Live Remote Proctoring and the regulations regarding your testing environment.
Technology Requirements for LRP
Candidates interested in testing using the LRP platform, must first perform a technology and environment check, using Prometric's utility tool called the Systems Readiness Check. This tool provides verification that the test taker meetis the minimum specifications of:
- Screen resolution of 1024 x 720p
- Operating system: Windows 7, 8, or 10
- Microphone enabled
- Webcam resolution of 640 x 480p
- Internet download speed of 500 Kbps
- Internet upload speed of 384 Kbps
Click here to take Prometric's System Readiness Check.
If candidates do not pass the systems check before scheduling a live remote proctored exam, they must take their exam at a Prometric Test Center.
Frequently Asked Questions for Live Remote Proctoring (LRP)
Where can I take my LRP test?
You can test at home or a secured, private location. Wherever you test, you should be in a walled room, with a closed door and without distractions. No one else is permitted in the room with you while you are testing.
Will it cost me more to test using Live Remote Proctoring?
There are no additional fees with Live Remote Proctoring.
What environment is suitable for testing?
Wherever you choose to test, you will need to meet the following testing environment requirements:
Testing location must be indoors (walled), well lit, and free from background noise and disruptions.
No third party may be present in the room or enter the room for the duration of the exam. If this occurs, your exam will be terminated and/or your results invalidated.
- Your selected station and surrounding area must be free of pens, paper, electronic devices, etc.
- No content that could potentially provide an unfair advantage during your exam, including what is posted on walls or within your immediate area, is permitted during your exam session.
- Your proctor will complete a 360 degree environmental scan to confirm your testing environment is suitable before the test begins: refer to the ProProctor Guide for details on this process.
How do I schedule my LRP exam?
Follow the steps provided to you in your Authorization To Test (ATT) email that you received from NCHEC. You will be able to select the Live Remote Proctoring option during the scheduling process at prometric.org/nchec.
What happens after I Schedule an LRP exam?
Test takers will receive an email from Prometric confirming their exam appointment day/time and confirmation number whether testing at a Prometric location or testing under LRP. Your appointment confirmation number will be required to confirm, reschedule/ change, or cancel your exam appointment. Note that your confirmation number will be different from the Eligibility ID number. It is the responsibility of the candidate to confirm the correct date and time of the scheduled exam appointment.
What if my system is not compatible for LRP?
Test takers will be directed to test at a physical Prometric location. In the event you are unable to schedule your exam, you will be transferred to the next test administration. Please contact NCHEC if you have difficulty scheduling your exam.
What are the requirements for Testing Accommodations under LRP?
Testing accommodations must be approved in advance by NCHEC staff. Eligible candidates may NOT schedule a test time/location through Prometric until all accommodation’s documents have been submitted and approved by the NCHEC exam coordinator.
All requests for testing accommodations must be received by application final deadline. After receiving advance approval for accommodations by NCHEC, call Prometric at 800-967-1139 to schedule your appointment. If your only accommodation is additional time, you may schedule online at prometric.com/nchec.
What type of identification will I be required to present?
All exam candidates will be required to provide proof of identity with an unexpired original government-issued photo ID with signature, such as a driver’s license, a passport or military ID. The first and last name and photo on the primary ID must exactly match the name on the candidate’s Authorization to Test notice (ATT).
How do I avoid technical problems during the exam?
Most technical issues can be avoided by completing a system readiness test in advance. Common technical issues are lack of a stable internet connection and running illegal applications during the exam, both of which the system test can indicate. It is STRONGLY recommended test takers perform a readiness check prior to deciding on the live remote proctoring option. If internet connectivity is lost during testing, the exam will terminate and cannot be restarted.
Can I receive any assistance during the exam?
You are permitted to ask questions of the proctor that are not exam content-related. You may not receive any assistance from other individuals while taking the exam, and you may not allow other individuals to see the computer screen that presents the exam questions. Security violations could result in the termination of your exam. Please consult the ProProctor User Guide for more information about procedures during the exam.
How are security issues handled during LRP testing?
Should a suspected breach in security be determined to have occurred, the Prometric staff proctor holds the authority to terminate the exams. Please see ProProctor user guidelines for more information.