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Spotlight on COVID-19: An Interview with Brittany Chambers, MCHES®

CHES® Career Profile: Education Director

Since the onset of the COVID-19 pandemic earlier this year, it has become increasingly evident to the public just how critical the role of our nation’s health education specialists has become. CHES® and MCHES® certifications were deemed “essential workforce programs” that support the growth of our nation’s public health force in this time of crisis, and testing for NCHEC’s certification exams will resume June 1, 2020.


We spoke with Brittany Chambers, MCHES® and Associate Director of Education at the Center to Advance Palliative Care (an affiliate of the Icahn School of Medicine at Mount Sinai) in New York City, to learn more about how COVID has impacted her role in public healthcare.

womenMeet Brittany

Brittany manages the program operations team within the education department and is responsible for developing and delivering virtual training events for more than 85,000 health professionals. 

She is also the co-chair of the planning committee for the annual CAPC National Seminar, which is attended by more than a 1,000 health professionals each year. Her particular area of focus on this committee has been the question of how palliative care teams can address health equity and the social determinants of health to improve care quality for all seriously ill patients. She also leads a new initiative aimed at understanding and addressing the root causes of inequity in access to the highest quality of care for racial and ethnic minority patients diagnosed with a serious illness.

How has your role in public healthcare changed as a result of COVID?

Brittany: We have pivoted our online learning events to incorporate topics that support palliative care teams in the midst of the pandemic. I serve as a project manager of the open-sourced CAPC Rapid Response Toolkit that includes resources on communication, symptom management, telehealth, resilience, patient and family support materials. To date, the resources have been downloaded and accessed more than 74,000 times. One of my proudest contributions to the toolkit is a one-pager on Equitable Palliative Care Access in COVID-19.

READ MORE: How to Become a Health Education Specialist

Will your role as a certified health education specialist be permanently altered by COVID?

Brittany: Absolutely! I believe our advocacy and communication skills will be seen as invaluable post-pandemic. There will be a critical need for the creation of new/enhancing existing coalitions to advocate for essential infrastructure to be responsive to emerging health threats.

Our health education community will be called upon in various ways to provide expert consultation, assistance, and guidance to various health groups, organizations and systems.

Do you feel that you and your organization have gained increased recognition as a result of COVID?

Brittany: Yes, absolutely. When this first began, I was unclear about the contribution of my employer and myself as a public health professional/health educator. I thought the focus was primarily on frontline clinicians and infectious disease epidemiology. 

Over the last few weeks, it has become clear that there are roles for all of us who care about public health, and we need to remember what our roles are. My role is about ensuring conversations about equitable access and quality remain at the forefront and is an included priority in the midst of the crisis. 

Through the development of the toolkit, my organization has been recognized and seen as a thought leader by other well-known entities such as the New York City Department of Health and Mental Hygiene and the Institute for Healthcare Improvement (IHI).

Moving forward, there will be a need for more thoughtful collaboration and innovation to ensure a healthier and safer future for us all.

How can you make a difference in the healthcare sector?

COVID has demonstrated just how essential our healthcare workers are to making our world safer, especially in the midst of a pandemic. If you are passionate about working to make a difference in your community, consider health education certification which provides an opportunity to gain highly specialized skills in a number of areas, including health program coordination and management, communication, and more.

READ MORE: The Value of Health Education Credentialing

Posted by Jessica Wessner at 07:00

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